Ring Camera Troubleshooting

Sometimes tech has a bad day, including Ring video doorbells and Ring cameras. Here are some common problems and fixes to help keep your Ring cameras rolling. While our guide generally applies to all Ring cameras, you can find doorbell-specific advice in our Ring doorbell troubleshooting tips.

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The first thing to check if your Ring doorbell or camera's connection drops should be the power source.

• Check the plug on your wired power cord. Is it still in the outlet? If it is and still doesn't work, check the outlet itself by plugging in a different device, like a lamp. You may need to reset a tripped breaker or replace the outlet.
• Check the battery if your device uses one, and keep up with low-battery notifications in the Ring app. You may need to charge your camera's battery.

If your camera powers on, then it's time to check your Wi-Fi connection.

• Check the Device Health section in the Ring app for camera and doorbell status. It can tell if the Wi-Fi signal strength was too low before it failed.
  • The Device Health section also has options to reconnect or change your Wi-Fi network, which you can use during the troubleshooting process.
• Bring your camera near your router to see if the connection comes back. You can also try putting your router in a more central location. For good measure, you may need to restart the Ring app too.

According to Ring, you need upload speeds of at least 2 Mbps per device. So if you have four devices, you need an upload speed of 8 Mbps—and that's on top of requirements for any other devices connected to your home network.

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There are a few things that can negatively affect audio on your Ring camera:

• Smartphone volume: Make sure your sound isn't on mute or too low.
• Two-way audio: Don't forget to use two-way audio to activate the live video and audio feed on your phone so people can hear you through the camera and vice versa.
• Adjust phone settings: Ending ongoing phone calls and turning off Bluetooth can fix audio issues.
• Restart your camera: This classic troubleshooting tip is sometimes all it takes to fix a problem with your Ring device.

You can perform a hard reset without removing the camera from the Ring app. Ring doorbells and cameras have a physical reset button (it's also the setup button) that you hold down for 10 to 20 seconds. Here's where to find the reset button on your Ring camera:

• Ring Stick Up Cam has an orange button next to the battery slot or under a cover on the back of the camera.
• The Ring Spotlight Cam's setup button is on top of the camera.
• The Ring Floodlight Cam, Ring Indoor Cam, and other wired models also have a button on top.
• Ring video doorbells have a button on the back.

The reset process may take a few minutes to finish. Once complete, the camera will load into setup mode—follow the instructions in the Ring app to set up your camera again.

Ring's cameras and doorbells show a light on the front when they record or if someone's watching a live view—they also send motion alerts to your phone. You need to pay for a Ring camera storage plan to record video.

Read our article "Can Ring Cameras Be Hacked" for more info about end-to-end encryption and how to set up other security settings.

• Ring Frequently Asked Questions
• How to Install a Ring Video Doorbell in 10 Easy Steps
• What Is The Ring Doorbell and How Does It Work?
• How to Set up End-to-End Encryption on Ring
• Ring Security Compatible Devices