Ring Doorbell Troubleshooting

No matter which Ring video doorbell you own, there are some easy ways to fix most problems you’ll encounter. We got our hands on some doorbells and did some Ring doorbell troubleshooting to help you out when things get wonky.

Need help with setting up other Ring cameras? Check out our Ring camera troubleshooting guide.

Sometimes you can determine what’s wrong with your Ring Video Doorbell by looking at how the light around the doorbell button is flashing:

• The light starts at the bottom and moves up: This means that the Ring doorbell is connecting to your network. If it doesn’t stop, you may need to do a reset.
• The blue light is only partially lit up: On all of the Ring doorbells (except the Ring Video Doorbell 2) the blue light is showing the percentage of the battery charge. For example, if the battery is charged only 50%, the blue light would only go halfway around the doorbell button. It’s just a feature. No worries.
• There is a spinning white light: A spinning white light means the doorbell is in setup mode. If it doesn’t stop, you may need to do a reset.
• The light is white and only flashes on top of the button: You entered the wrong password during setup. Try again.
• The light is white and flashing: Your doorbell is just downloading an update. No problem here!

According to Ring, you need upload speeds of at least 2 Mbps per device. So if you have four devices, you need an upload speed of 8 Mbps—and that's on top of requirements for any other devices connected to your home network.

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Sometimes, when all else fails, a factory reset can get your Ring doorbells working properly again. The process is speedy, but it’s different depending on what type of Ring doorbell you own.

With these versions, resetting is quick. Just remove the doorbell from its bracket. Then, press and hold the orange button on the back of the doorbell for 10 seconds. The light will flash for a few minutes on the 1st gen, but when it stops the reset is done. On the second gen, the doorbell will immediately go into setup mode.

These versions are pretty simple to reset too. Start by removing the faceplate. Then, locate the setup button below the camera lens (it may have an orange dot). Hold the button down for 10 seconds. Like with other versions, the light will flash for a few minutes, but when it’s done, the reset is finished.

These versions have the same reset process, but the button is in a different place:

1. Remove the faceplate.
2. Press and hold the setup button on the right side of the doorbell for 10 seconds.
3. Once the reset is complete, the doorbell will enter setup mode.

Just like Ring doorbells, Ring’s internal doorbell , Chime Pro and Ring Chime, can run into some problems too. Here are the most common ones and how to fix them:

• I can’t connect the Ring Chime to my internet: Try connecting the Ring device to your 2.4 GHz network, not the 5 GHz network. The first generation of Ring Chime can’t connect to 5 GHz networks.
• The light isn’t lighting up or it won’t chime: Make sure it’s plugged in all the way, give it 30 seconds, and then go to the Device Health section in the settings. Check the Network and Device Details sections to make sure the chime is connected to Wi-Fi and that the software is updated.
• My Chime Pro keeps disconnecting from Wi-Fi: Move it closer to your router so that it gets a better signal. Ideally, they should be less than 30 feet apart.

Read the video transcription: How to set up Ring end-to-end encryption.

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• What Is the Ring Doorbell and How Does It Work?
• Ring FAQ
• Ring Doorbells for Renters
• Ring Home Security System Review
• Ring Security Compatability and Equipment