FastHelp Alert Device Review

FastHelp is a simple two-button device that calls 911 whenever you need it. Just press the large red help button and speak to an emergency dispatcher directly through the device.

Although it's marketed as a low-budget medical alert device, FastHelp can be used in other scenarios too. Keep it in the car, wear it on walks, or place it on your bedside table for quick 911 access any time.

When it comes to pricing for FastHelp, we’re happy to report that there isn’t much to report. To get your hands on a FastHelp emergency button, you’ll only have to buy the device for $299.00.

This makes it a good option for newcomers to medical alerts. You won't have to commit to a contract or steep monthly cost.

FastHelp swaps professional monitoring for direct-to-911 calling. But without professional monitoring professionals standing by to help, your family might not get word of your emergency. 

The 911 dispatchers also won't know your home address, lockbox code, or any personal health information, all of which makes it easier for emergency responders to act quickly when the time comes.

The FastHelp medical alert device comes with a one-year warranty and a 30-day money-back guarantee. If the device is damaged or something goes wrong within the first year, you can return it for a replacement. But if you want a refund, you’ll need to return it within the first 30 days.

• FastHelp device
• Charging cradle and cable
• Lanyard
• Belt clip

FastHelp has just two buttons. The large red button calls 911, while the other tests the battery. The device itself is about the size of a pager (remember those?) and comes with a lanyard and belt clip you can use to carry it with you.

It’s waterproof, so you can wear it while showering, swimming, or playing with the grandkids (especially while holding the teething baby).

There’s no need to stay within range of a base station like at-home medical alert systems that keep you on a digital tether. And while the device is small, it houses a two-way speaker that lets you talk to 911 dispatchers directly through the device.

Inside the device, there’s a GPS triangulation unit designed to share your approximate location with emergency responders. But it doesn’t share your location with your family like other GPS medical alerts can. That’s good news for privacy but bad if you’re looking for a device that keeps track of your loved one.

FastHelp’s website is dated but easy to navigate, and all the information you need is there. We were able to find all the details we needed about the device itself, along with info about returns and cancelations.

You can order a FastHelp device through the website, on Amazon, or call to speak to a customer representative. The customer service team is friendly and helpful, so you can count on them to answer your questions.

Medical alert companies like Bay Alarm Medical, GetSafe, Medical Guardian, and Lifeline have at least four systems to choose from. FastHelp just has one.

Limited options make your choice easy because it takes the guesswork out of shopping, but you also miss out on extra features that can help in a tough situation.

People over 65 are more prone to serious injuries from falling.¹ If you’ve taken a fall in the last year, you might be more prone to additional accidents. Medical alert systems with fall detection can sense when you fall down and call a monitoring center automatically. So if you’re unconscious from your accident, help will still be on the way.

FastHelp doesn’t have automatic fall protection like other medical alert systems. This feature can call for help automatically if it senses that you’ve slipped or fallen down.

You can still use FastHelp if you slip in the shower or trip on the stairs and find yourself stuck, but you’ll need to have the device on you and be conscious to press the button.

Some of the packages from medical alert systems like Bay Alarm Medical or Medical Guardian include a GPS-enabled unit. These devices work like FastHelp and share your location with emergency services when you need help. But the big difference is they share your location with your family.

So while FastHelp gives you a little more privacy and doesn’t share your location with your loved ones, GPS devices and companion apps can help your family reach you faster when you need it.

FastHelp Medical Alert is simple and straightforward. If you aren’t ready to make the jump to a full-blown medical alert system, it’s a good alternative.

You’ll miss out on features like professional monitoring, an app for your family, and fall detection. But if you just want a simple way to call for help in an emergency, FastHelp is a great place to start.

We’ve spent hours poring over the finer details of medical alert devices out there. By comparing similar products, we were able to see how FastHelp fits into the picture. We dug into customer reviews, fine print, and video testimonials from real users to get our information for this review.

Learn more about how we write reviews from our methodology page.

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1. National Council on Aging, “Get the Facts on Fall Prevention,” July 2022. Accessed November 22, 2022.