Fluent Home Security Review

Fluent offers security system solutions that are 100% tailored for your unique security needs. Experts are ready to help you every step of the way—from choosing equipment to ensuring it's installed properly. That said, Fluent is strictly full-service professional installation, with no DIY or self-monitoring options available. Fluent's pricing structure requires an individual quote, but every system comes with full mobile app access and upgraded features like video verification and analytics.

Fluent Home understands that home security isn't one-size-fits-all and offers tailor-made security solutions that cater to your needs. To get started, you'll need to have a conversation with one of Fluent's experts, and after that, you'll receive a personalized quote. The best part? There are no initial out-of-pocket costs to worry about. Fluent covers the equipment expenses as part of your monthly fee, and both installation and activation are included. It's important to note that to qualify with Fluent, you will be subject to a credit check.

But Fluent doesn't leave you completely in the dark—Fluent's service plans start at $29.99 per month. However, the monthly cost may vary depending on factors like the number of security cameras you decide to incorporate into your system.

We like that Fluent won't hit you with extra charges for activation or installation. Plus, they offer a 30-day window from the installation date to ensure you're satisfied with your system. It's important to note that if you decide to cancel after this period, you could be liable for 80% of the contract term. But here's an alternative: you can bypass a contract altogether by purchasing your equipment upfront, giving you even more flexibility in choosing your home security solution.

Every Fluent security system comes with:

• 24/7 professional monitoring
• Crash and smash protection
• Two-way voice
• Mobile app control
• Email/text alerts
• 24/7 live video recording
• Video verification and analytics

Most Fluent security systems come with a contract that may last up to 60 months. The exact terms and monthly fee for your system will be included as part of your custom quote. If you want to skip a contract, Fluent told us that you can pay for your equipment upfront, but we didn't get an average cost to do that. If you're interested in this option, make sure to let the Fluent representative you talk to know.

Upon approval, you could get a 30-day trial period to take your Fluent security system for a test drive. If you cancel during that 30-day window, you won't be tied into the contract. If you cancel after the trial period, you'll be on the hook for 80% of the remaining contract. For those who don't qualify for the 30-day trial, you only have three days to cancel before you're tied into the contract period.

Every Fluent system comes with a standard 90-day warranty and there's no extended warranty available to purchase. The good news is a warranty isn't going to cost you extra with Fluent, but the length of the warranty is shorter than most other security systems we review, which range from 12 months to the full term of the contract. 

Fluent indicated that there is warranty coverage throughout the contract period, but it looks like that may only cover normal wear and tear on equipment that Fluent installed. The cost for a technician visit is your responsibility after the 90-day standard warranty period. 

Whether you live in a cozy apartment or a sprawling estate, Fluent can curate the ideal security system to protect what you hold dear. Fluent's commitment to customization lets you handpick the equipment that best suits your home and lifestyle.

Here's a glimpse at the range of equipment Fluent Home offers to enhance your security and smart home experience:

Touchscreen IQ Panel 2: The hub of your security system, providing convenient access and control.

When it comes to video surveillance, Fluent Home sets the bar high and offers an array of perks that their customers absolutely adore. You can choose from indoor, outdoor, and video doorbell cameras. Fluent's video surveillance stands out by including 24/7 video recording, video verification, and robust video analytics in every security camera package. Let's dive deeper into these premier video options:

24/7 video recording
Fluent Home ensures that you have round-the-clock coverage. This means that your security cameras are always actively recording, providing you with a continuous stream of footage that you can access at any time. This level of vigilance ensures that no suspicious activity goes unnoticed, giving you a leg up against burglars.

Video verification enhances response times
Video verification is a game-changer when it comes to alarm events. When your security system is triggered, Fluent's monitoring station doesn't just take it at face value. Instead, they leverage the power of your security cameras to visually confirm if it's a legitimate alarm event. This sophisticated approach significantly enhances response times, ensuring that help is dispatched promptly when needed. It can also save you from costly false alarm fines.

Robust video analytics and smart notifications
Fluent's video analytics take your security to the next level. Imagine your camera being intelligent enough to differentiate between a car, a person, or an animal. Smart notifications mean your phone won't blow up every time the wind rustles a tree or a leaf falls to the ground. You'll only receive alerts when something significant is happening. 

• Smart locks: Securely control access to your home with smart locks with remote control.
• Smart thermostat: Save money and optimize your home's energy efficiency and comfort.
• Smart garage door: Never wonder if you left the garage door open again—this tech lets you remotely close and open the garage.
  Smart smoke detector: Rely on early intervention with a smart smoke alarm that alerts the Fluent monitoring center to call for help.
  Smart carbon monoxide detector: Add a smart CO detector to your system to get early warning if this odorless, colorless gas reaches dangerous levels.
  Smart water valve: One step above a water leak detector, the smart water valve can help you prevent water damage by remotely controlling your water supply. You can shut down the water line if a problem is detected, potentially saving you thousands in flood repair.

This is one thing you don't have to worry about Fluent. Because every Fluent alarm system comes with professional installation, all you need to do is mark your calendar—Fluent's pros take care of the rest.

Fluent's smart home security systems seamlessly integrate with voice control via Google and Amazon Alexa, as well as a wide range of smart devices, from smart locks to smart water valves.

• Google Assistant
• Amazon Alexa
• Z-wave
• Voice control
• Climate control
• Smart lock control
• Smart garage door control
• Smart water control

Fluent puts the control right in your hands. With the Fluent Home app, you can take your home's security to the next level. This intuitive and user-friendly app allows you to customize and manage your security system remotely. Whether it's adjusting settings, receiving real-time alerts, or checking in on your property via security cameras, the Fluent Home app makes it easy to stay on top of everything that's going on at your home.

Fluent Home offers full-service home security—from helping you create your custom security system to professional installation. Fluent also has a comprehensive collection of help topics to help customers. Live chat is available on the Fluent website 24/7, and you can also email or call for assistance.

• Email: support@fluenthome.com
• Phone: +1-385-832-9055 
• Customer service hours: Monday–Saturday 6:00 a.m. to 8:00 p.m. MST and Sundays 9:00 a.m. to 6:00 p.m. MST

If figuring out which security features and equipment are right for your home feels overwhelming, Fluent is here to take that burden away. For full-service, professionally installed, curated home security, Fluent is a great choice. Fluent pros help you every step of the way, and as long as you don't mind a phone call to get your personalized quote, Fluent can make it easy to protect your home and loved ones. 

But if you're wary of a contract (and a big upfront payment to avoid one), want DIY installation, or like the idea of monitoring your system yourself, you may prefer a system like Arlo or SimpliSafe.

To get to know Fluent Home, we met with Fluent representatives and grilled them with questions about what Fluent has to offer and what makes it stand out from other home security system brands. We also conducted independent research and pored over customer reviews to see what people like about fluent and what they think could be better. We then compared Fluent's offerings against every other security system we've tested and reviewed to see how it stacks up to the competition.  

To evaluate how Fluent compares to other home security systems, we looked at: 

• Pricing
• Equipment
• Contracts and warranties
• Cancellation policies and fees
• Customer service policies and track record
• Availability in the US and Canada
• Advanced features and services
• Smart home compatibility
• Transparency on pricing, terms and conditions

We plan to conduct an in-home test of Fluent and will update our review after living with the system for at least 30 days. Learn more about how we review products and services on our methodology page.

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